TERMS OF USE

Places are confirmed by email. Some workshops confirm a place as soon as the application, and any payment it asks for, is complete; others are reviewed by an organizer, who emails you their decision. Each workshop shows its cost before you apply. When a workshop takes payment by card, you pay on Stripe’s secure page as you apply, or, if no place is open, only once one is offered, by the date in that email. Otherwise the organizers let you know how to pay any fee. Places are limited, and when a workshop is full we keep a waitlist and email families if a place opens.

Workshops are for the age range shown on each listing. A parent or guardian completes the enrolment form before the session and stays reachable during it. Participants are expected to follow the volunteers’ instructions, handle equipment with care, and be kind to one another. Organizers may ask a participant to sit out an activity if it is unsafe to continue.

Plans change. If your child cannot attend, please cancel as early as you can with the cancel link in your emails, so the place can go to a family on the waitlist; the cancel page shows any refund before you confirm. If you can’t find the link, email support@steam360.ca. If STEAM360 has to cancel or move a workshop, we email every confirmed family as soon as we know.

Refunds for card payments on this site: if you cancel a confirmed place, you get a full refund up to 11:59 p.m. Toronto time five days before the workshop. If you pay, or your place is confirmed, later than that, you have 24 hours from then instead, as long as the workshop hasn’t started. After that, a cancellation isn’t refunded. A second cancellation within 12 months, under the same email address or with the same card, is refunded less the card fee Stripe charges us (2.9% + 30¢); a cancellation because we moved or cancelled a workshop never counts. If you applied and never got a place, everything you paid is refunded. If STEAM360 cancels a workshop, every family who paid is refunded in full, and if we move one and the new date doesn’t work for you, you can cancel for a full refund until the date in our email. Refunds go back to the card you paid with and usually appear within 5 to 10 business days.

Photos of participants are taken and shared only with the consent given on the enrolment form. Participants keep their own creations. STEAM360 may show finished projects, without names, to explain what the workshops do.

The site is provided as is. We do our best to keep listings accurate, and the date, time and location on a workshop page are the ones that count. Content on this site belongs to STEAM360 unless stated otherwise, and workshop photos are credited in the footer.